Privacy Policy

Your Privacy Matters to Canadian Moving Services

At Canadian Moving Services, we are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care and confidentiality. This Privacy Policy explains how we collect, use, store, and protect your information, and outlines your rights regarding your personal data.

1. Information We Collect

We collect only the information necessary to provide our moving, packing, storage, and related services. This may include:

Personal Information: Name, address, email, phone number, and contact details.
Service Details: Move dates, origin and destination addresses, inventory lists, and specific moving requirements.
Payment Information: Credit card or other payment details (processed securely via third-party payment processors).
Website Usage Data: IP address, browser type, device information, and usage statistics collected through cookies and analytics tools.
Communication Records: Emails, phone calls, and messages exchanged with our team.

2. How We Use Your Information

Provide, manage, and improve our moving, packing, and storage services.
Communicate with you about quotes, bookings, updates, and customer support.
Process payments and manage billing.
Comply with legal and regulatory requirements.
Analyze website usage to enhance user experience and optimize our services.
Send you updates, promotions, or satisfaction surveys (you may opt out at any time).

3. Sharing and Disclosure

We do not sell or rent your personal information. We may share your information only as necessary to:

Fulfill your requested services (e.g., with trusted partners or subcontractors involved in your move).
Process payments via secure third-party payment processors.
Comply with legal obligations, court orders, or government requests.
Protect the rights, property, or safety of Canadian Moving Services, our clients, or others.

All third parties are required to maintain the confidentiality and security of your data.

4. Data Protection and Security

Secure data storage and encrypted transmission of sensitive data.
Regular security audits and staff training on data protection best practices.
Access controls to ensure only authorized personnel can access your information.
Immediate response protocols for any suspected data breach.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When your data is no longer required, it is securely deleted or anonymized.

6. Your Rights and Choices

Access, correct, or update your personal information.
Request deletion of your data, subject to legal and contractual obligations.
Withdraw your consent to data processing at any time.
Opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

To exercise your rights, please contact us using the information below.

7. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyze site usage, and deliver relevant content. You can manage your cookie preferences through your browser settings.

8. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on our website with the effective date.

10. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact:

Canadian Moving Services
3803, 73 Avenue NW
Edmonton, AB T6B 2T8
Phone: (780) 232-0275
Email: info@canadianmovingservices.com

Your trust is important to us. Thank you for choosing Canadian Moving Services.