Moving company

FAQS

  • How
    long before my move should I start preparing?

    Approximately 4
    weeks.

  • Do
    dresser drawers need to be empty?

    No, your dressers can
    stay full, but be sure to remove any breakables or heavy items.

  • Will
    you disconnect my stereo?

    Yes, arrangements can
    be made to have your stereo disconnected.

  • Will
    you disconnect my computer?

    Yes, arrangements can
    be made to have your computer disconnected.

  • How
    will you protect my carpet and hardwood floors?

    The crew will place
    floor runners on all floors to protect against dirt, and damage.

  • Can
    I pack some items myself?

    Yes. It is recommended that you pack only unbreakable items, such as linens
    and books. Remember, all owner packed items travel at owner’s risk. Our Professional
    packing service
     is the best way to safeguard against breakage.

  • Does
    the pack crew remove curtain rods and paintings from the walls?

    Your pack crew will bring special moving boxes and cartons to protect
    your paintings and wall hangings. Crews, however, do not remove any item that
    is secured to your walls including paintings. It is your responsibility to
    remove any “fixed” items from walls.

  • Are
    there items I can’t have moved on the van?

    Yes. As a matter of public safety, governments at all levels have passed
    legislation restricting the transportation of dangerous goods. Some commodities
    may be included in your shipment under controlled conditions while law
    prohibits transport of others. In either case, you must disclose to the van
    operator every item you intend to include with your shipment that poses a
    hazard. A few prohibited items include: gasoline, propane tanks, oxygen, fire
    extinguishers, ammunition and fireworks

  • What
    happens to the goods in my freezer and fridge?

    Canadian Moving
    Services accepts no liability for frozen food or perishables.

  • Will
    you take my plants?

    If you are moving
    within Canada , we will take your plants, but because some
    plants are susceptible to shock when moving, Canadian Moving
    Services accepts no liability.

  • Will
    you take my propane tank?

    We cannot move propane
    tanks as they fall under the dangerous goods rule.

  • Do
    you transport pets?

    We do not move pets,
    but, if your company policy includes the movement of pets, ask your movers
    and would be happy to assist you with the arrangements.

  • Do
    you move batteries?

    No, batteries are
    classified as dangerous goods.

  • Will
    you move my liquor?

    If you are moving
    within Canada , we do not move carbonated beverages, but will
    move all other sealed beverages at owners risk.

  • Can
    you take household cleaners?

    Any cleaners that fall
    under the dangerous goods act cannot be transported. 

  • Do
    you move pianos?

    Yes, our crews are
    trained piano movers.

  • Do
    you move automobiles?

    We can arrange the
    move of automobiles for you either by van or rail.

  • Will
    you take firearms?

    If you are moving
    within Canada , we can transport firearms, but not ammunition.

DELIVERY
OF YOUR HOUSEHOLD GOODS:

  • How
    long will it take to move my goods?

    There are many factors affecting the length of time it takes for a shipment
    to travel from origin to destination: the distance, weight of the shipment,
    government regulations in the National Safety Code, Customs, weather, road
    conditions, and the need for ferries during transit. Allow extra time and be
    flexible when planning your moving schedule.

  • What
    if for some reason I can’t take delivery of my goods as scheduled?

    In the event your shipment can’t travel directly from origin to your new
    residence, we can arrange to place your belongings into storage until you are
    ready to receive them. All companies are equipped with completely secure, clean
    warehouses and storage facilities. Storage is at an additional charge.

  • What
    can I expect on delivery?

    Upon arrival at destination, the driver will provide you with an “Inventory
    Check-Off Listing.” Each item is checked off as it is delivered. Any loss or
    damage is noted on the driver’s copy of the inventory in the section called “Exceptions
    on Delivery.” These observations will serve to substantiate a claim should you
    have reason to submit one.

  • Do
    you put things back together at destination?

    Anything the crew
    takes apart at origin will be reassembled at destination.

  • What
    do I do with my cartons after the move?

    Call your destination
    agent, whose name and phone number will appear on the top right corner of your
    bill of lading, and they will arrange a to pick up your moving boxes and
    cartons for you.


For moving checklist click here


For packing tips click here

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